Following a decision from the Victorian government to return metropolitan Melbourne into a Stage 3 lockdown, Aston Rose Real Estate remains committed to conducting our services in a safe and responsible manner while adhering to State guidelines.

Sales and Rental Inspections

When we are inspecting your home, or conducting an inspection either by appointment or traditionally, according to the state government’s regulations, you can expect the following:

  • Social distancing and strict hygiene protocols will be observed
  • The state’s inspections requirement will be observed including, if required, the state’s maximum number of people inside the building or per square meter
  • Detailed contact records of people attending inspections will be kept
  • People with any symptoms of illness, or from a restricted hotspot, will not be allowed to enter the property 
  • Hand sanitiser will be made available to everyone
  • Your agent will open all doors prior to the inspection to minimise the need for prospective buyers or renters to touch any surfaces
  • Prospective buyers and renters will be asked to refrain from touching surfaces

Auctions

  • If the state doesn’t allow public auctions, all Aston Rose auctions will be live streamed
  • If you would like to bid at an online auction, please speak to one of our agents. They will assist you to be set up and ready to bid if an online auction platform is being used
  • Buyers can bid over the phone with the assistance of one of our qualified staff
  • If a public auction is being held, outdoors or indoors, social distancing and strict hygiene protocols will be observed

Tenancy Routine Inspections

  • Your agent will advise you on how the online inspection will be conducted
  • The renter will take our Property Manager through the home via video and the report will be made available to the property owner. You may also be asked to take a couple of photos per room to provide to the owner
  • Tradespeople attending rental properties will be asked to declare if they are unwell, or from a restricted hotspot, and, if so, will be rescheduled or an alternative tradesperson found
  • Emergency repairs and maintenance will be dealt with as a priority. Non-urgent maintenance may not be attended to if unallowed due to the state’s current COVID-19 restrictions. Please be aware they may be delays in securing tradespeople.

These guidelines will be reviewed and updated accordingly and in conjunction with regulatory changes from the State government. We ask all patrons to adhere to these directions to ensure we continue to provide a safe environment for everyone involved.

Aston Rose has a number of communication channels available to our vendors, buyers, landlords and tenants, so please get in touch with your Aston Rose representative if you need to arrange a phone conference or video call.